Política de envio

IMPORTANT

Please ensure that the shipping address provided is correct. 

All orders will be sent to the address entered in the order form. Any orders sent to incorrectly entered addresses will not be replaced, credited or covered by Nancie Lane.

Shipping times

Orders placed by 1pm AEST on a business day, will be dispatched within 1 - 3 business days (provided all items are available). This does not apply to commissions.

Some items may require 3 - 5 days to process depending on whether they are processed through one of our global third party printers and manufacturers. 

Orders placed on a Saturday, Sunday or a Public Holiday will be require and additional business day to the above. 

During peak times there may be delays to your order, of which our team will keep you informed.

Upon ordering, you will receive an order confirmation via the email address you provided.

If you do not receive this notification within 2 hours, please contact us and we will respond within 24 hours. Please note, international orders may be liable for import and/or customs duties and are the responsibility of the customer.

How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

Can I track my order?

We rely on a global network of shipping services (UPS, FedEx, DHL) as well as local postal services (Australia Post) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available.

If your order is being sent by a trackable service, these details will be included on the shipping email we send you.

Do you deliver to APO, FPO and DPO addresses?

Yes; however, due to the nature of these services, it may take more than 45 business days to receive your order. If possible, we recommend using a civilian address.

Where does my order ship from?

Each of the 3rd party printers in our global network manufactures specific products and services particular parts of the world. We ensure your goodies will be printed in the most convenient location for your delivery address, ensuring fast and affordable shipping services!